Terms and Conditions
Here at Fabric World we take great care to prevent the loss, misuse or alteration of any information under our control and will ensure that we have adequate security measures in place at all times. All orders placed with us are transmitted over secure Internet connections using SSL (Secure Sockets Layer) encryption technology. All of your personal information excluding any credit or debit card information is stored in encrypted format at all times and more specifically your credit or debit card information is only used by Fabric World until your transaction is completed, we will never store this information on a server or saved in a database, online or off. Additionally, all user information is protected by a multi-layer firewall based security system.
We accept Visa, MasterCard, Solo, Visa Electron and Maestro as forms of payment. We also accept payment via Paypal.
Can I order over the phone?
Unfortunately we are unable to accept orders placed over the telephone. If you have any queries prior to placing your order, please contact us by email or via live chat.
Confirmation of Orders
After placing your order we will send a confirmation email to your specified email address, if you do not receive your confirmation email within a few hours, please check your “junk” mail folder. Once your order has been shipped you will receive a dispatch notifciation email confirming that your order is on its way to you.
Shipping & Delivery
Within the UK:
Within the UK: Free Shipping on orders over £30.00
For orders below £30.00 P&P:
Royal Mail 1st Class - £3.49
Royal Mail 1st Class Signed For - £4.99
Next Day Delivery - £7.95 orders must be placed before 1pm in order to guarantee Next Day Delivery. Orders received after the advertised cut off time will be collected by Royal Mail the next working day. Please note; orders placed after 1pm on Friday will be collected by Royal Mail the following Monday except Bank Holidays. If you require a more urgent delivery please contact our sales team on 0151 336 3939 prior to placing your order.
**Please note, Next Day Delivery is a two day service in certain areas including Channel Islands and Highlands. We cannot guarantee Next Day Delivery on a Saturday due to Royal Mail Terms of Service. If you require guaranteed delivery on Saturday this will incur an extra charge and we ask that you contact us prior to placing your order.
Worldwide: We are able to ship to countries outside of the EU however due to size and weight restrictions we reserve the right to send your items in multiple parcels. For delivery destinations outside of the EU please email us for a postage quote on email@example.com
Please note we are unable to post certain items overseas, including but not limited to, aerosols, liquids and glues. This restriction also applies to some EU countries and we reserve the right to cancel your order if we are unable to meet customs guidelines.
Please note: We are unable to use a guaranteed Next Day Delivery unless you have paid for this service, all other orders will be dispatched by Royal Mail First Class.
Here at Fabric World, we will always aim to send your items out to you on the same day that you place your order, provided it is placed prior to 1pm Monday - Friday. We endeavour to stock all of the items on our website but from time to time items will go out of stock, if this happens with your order we will contact you and keep you updated on the progress of your order until it is dispatched.
Our aimed delivery timescales are as follows:
UK Delivery: we aim to deliver your order within 7 days
European Delivery: we aim to deliver your order within 14 days
Worldwide Delivery: we aim to deliver your order within 21 days
Please note that our specified delivery timescales are estimates and should not be replied upon as a guarantee. If your goods do not arrive in the timescales stated above, we regret to inform you that we cannot be held responsible for late deliveries (including next Day Delivery) where the fault lies with the carrier. In the event that your parcel is delivered late our standard terms and conditions apply with regards to refunds and exchanges. We are not responsible for raising a claim for compensation with Royal Mail, however we are happy to provide you with confirmation of dispatch from our office to assist you if you wish to pursue this course of action yourself.
Please note: For goods sent on next day delivery we use Royal Mail Special Delivery or TNT, please be aware that your postman will require a signature on delivery of your package. If you are not in at the time of delivery, your postman will leave a delivery card notifying you of the attempted delivery. You will be able to collect your package from your local sorting office or arrange an alternative delivery with Royal Mail or TNT directly. If after 5 days you have not claimed your goods they will be returned to us. In order to have your goods redelivered you will be required to make further payment for your postage in accordance with the above tariffs. Unfortunately, we cannot be held responsible if you are not in for delivery or fail to rearrange a delivery date with Royal Mail/TNT and will be unable to refund any of our postage costs.
Method of delivery
All our items are sent through Royal Mail and TNT or other carrier selected by us.
We reserve the right to use an alternative carrier where necessary.
Undelivered Parcels and Late Deliveries
If your parcel is late or undelivered you must notify us within 14 days from the date of dispatch. If you notify us after this time period a refund or replacement will not be granted.
We are confident that you will love your products from Fabric World, but if for any reason you wish to return an item we do have a returns policy in place:
Please log into your account and complete the online returns form. Once we have accepted your return we will provide you with a returns label, as soon as we receive your items back we will inspect them and contact you to confirm your refund/exchange has been actioned.
In some cases we may need to decline your return request if your reason for return is outside of our terms and conditions, in this instance we will contact you via email to advise of the reason for our decision.
In the case of any items not meeting the purchaser's requirements, if a return is agreed all items must be sent back to us in accordance with our policy on Refunds and Exchanges.
In the case of damaged/defective goods, or incorrect goods, once a return has been agreed with us we will then email you a free post PDF stamp to attach to the front of your parcel.
Take your parcel to your local Post Office for return and ensure you retain your proof of postage.
Please note this is a UK only service. Fabrics and bespoke items are not refundable unless faulty under any circumstances.
Refunds and Exchanges
If you decide that your item does not quite meet your requirements we will be happy to provide a refund or an exchange, providing the item is unopened and in good condition. Simply return the goods to us along with original packaging and your completed returns form. No returns will be accepted after 14 days of receipt from the purchaser. Please note that this does not apply to bespoke items or fabrics.
If you are returning goods for refund or exchange please ensure that you retain your proof of postage as we cannot be held responsible for goods that are damaged or lost in the post.
We will refund the cost of the items returned only and cannot refund any original cost of postage unless the goods are faulty or damaged.
Many of our items are cut to each customer's specifications as part of a bespoke ordering service including fabrics, bias bindings, cords etc; unfortunately we cannot accept returns or exchanges on any of these particular items unless purchased by the roll. (Please see Returning Fabrics for further details)
Returning Fabrics and Bespoke Items
Please note that items such as fabrics, bias binding and cords are sold as part of a bespoke ordering service and are cut to your specification, as a result we are unable to accept returns or exchanges on any item which has been cut under any circumstances. We encourage customers to utilise our samples service prior to purchase so you can ensure that the fabric you have chosen is suitable for your requirements. We will only offer a refund on bespoke items in the event that the goods are damaged of defective. Goods must be returned to us using the returns label enclosed, goods will then be subject to inspection before a refund or exchange is agreed.
Damaged/Defective Goods Replacements
Items are carefully designed and packaged to withstand the rigors of travel, but sometimes damage does occur en route. Please contact us if this does happen so we can take the matter up with our delivery people. All damaged or defective goods must be returned to us in accordance with our terms and conditions regarding returns and exchanges. Please inspect your purchase immediately upon receipt. If there is any damage or if any product is defective, contact us within 14 days to arrange for a replacement to be sent to you. In accordance with our terms and conditions, no damaged or defective items will be received for a return or exchange after 14 days, as these will be deemed to have been accepted by the purchaser.
Any bespoke goods that have been cut, washed or processed by the purchaser will be deemed to have been accepted by the purchaser, so therefore under no circumstances can a refund or exchange be offered.
Any large bulk buy purchases that have a special discounted price applied are not returnable unless defective. Any items that are ordered specifically for a customer will not be available for refunf or exchange, this does not effect your statutory rights.
In order to assist you in selecting the perfect item for your project we offer a sample service on all of our fabrics and many of our haberdashery products. All of our samples are charged at £1.00 each. For more imformation please view our samples page and see FAQ section.
Schools and Colleges
We are pleased to supply schools, colleges and other large organisations. If you would like to open a credit account with us please fill in an application form found at the bottom of every page under the helpful links tab.
Promo Codes/Free Postage
From time to time we will run promotions offering a discount by way of a promo code or free postage event. These codes are only available for online orders and will only be honoured between the times specifically stated. We are unable to extend the discount for any reason and reserve the right to withdraw or change the terms of the offer at any time, without prior notice.
Please note that we are unable to apply discount codes retrospectively. If you are experiencing difficulties with processing your discount code, please contact us prior to making payment so we can take steps to rectify the problem for you. Once completed, all orders are final and cannot be amended so please ensure that your order is complete and discount codes have been applied as we will not be able to deduct discounts once your order is processing.
Whilst every effort has made to accurately simulate the colours of our products, due to differences in screen resolution actual colours may vary. Images are intended as a guide only and it is recommended that you order a sample of your chosen product prior to purchase as fabrics are non-returnable. All images are subject to copyright.