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Return Policy

Returns

We are confident that you will love your products from Fabric World, but if for any reason you wish to return an item we do have a returns policy in place:

Enclosed with your parcel will be a returns form and pre-paid returns label. Please complete this form in full and return to us indicating whether you require a refund or exchange. 

In the case of any items not meeting the purchaser's requirements, if a return is agreed all items must be sent back to us in accordance with our policy on Refunds and Exchanges.

In the case of damaged/defective goods, or incorrect goods, once a return has been agreed with us we will then email you a free post PDF stamp to attach to the front of your parcel.

Take your parcel to your local Post Office for return and ensure you retain your proof of postage.

Once we receive your items back we will inspect them and contact you to confirm your refund/exchange has been actioned.

Please note this is a UK only service, Fabrics or any bespoke items are not refundable unless faulty.

Refunds and Exchanges

If you decide that your item does not quite meet your requirements we will be happy to provide a refund or an exchange, providing the item is unopened and in good condition. Simply return the goods to us along with original packaging and your completed returns form. No returns will be accepted after 14 days of receipt from the purchaser.

If you are returning goods for refund or exchange please ensure that you retain your proof of postage as we cannot be held responsible for goods that are damaged or lost in the post.

We will refund the cost of the items returned only and cannot refund any original cost of postage unless the goods are faulty or damaged. 

Many of our items are cut to each customer's specifications as part of a bespoke ordering service including fabrics, bias bindings, cords etc; unfortunately we cannot accept returns or exchanges on any of these particular items unless purchased by the roll. (Please see Returning Fabrics for further details)

Returning Fabrics

Please note that items such as fabrics, bias binding and cords are sold as part of a bespoke ordering service and are cut to your specification, as a result we are unable to accept returns or exchanges on any item which has been cut. We encourage customers to utilise our samples service prior to purchase so you can ensure that the fabric you have chosen is suitable for your requirements. We will only offer a refund on bespoke items in the event that the goods are damaged of defective. Goods must be returned to us using the returns label enclosed, goods will then be subject to inspection before a refund or exchange is agreed.

Damaged/Defective Goods Replacements

Items are carefully designed and packaged to withstand the rigors of travel, but sometimes damage does occur en route.  Please contact us if this does happen so we can take the matter up with our delivery people. All damaged or defective goods must be returned to us in accordance with our terms and conditions regarding returns and exchanges. Please inspect your purchase immediately upon receipt. If there is any damage or if any product is defective, contact us within 14 days to arrange for a replacement to be sent to you.  In accordance with our terms and conditions, no damaged or defective items will be received for a return or exchange after 14 days, as these will be deemed to have been accepted by the purchaser.

Any bespoke goods that have been cut, washed or processed by the purchaser will be deemed to have been accepted by the purchaser, therefore under no circumstances can a refund or exchange be offered.

Special Orders

Any large bulk buy purchases that have a special discounted price applied are not returnable unless defective. Any items that are ordered specifically for a customer will not be available for refunf or exchange, this does not effect your statutory rights.

Late Delivery Returns

Although we endeavour to deliver your goods within the timescale stated we regret that we cannot be held responsible for late delivery of goods by Royal Mail or any other carrier and will be unable to offer a refund or replacement item. In the event that you do require your goods to be delivered urgently, please ensure that you select and pay for a suitable delivery option at checkout. In the event that goods are delivered late or not at all the purchaser is responsible for raising a claim with the carrier. Although we are happy to assist you in providing dispatch confirmation to support your claim we regret that we will not be able to pursue a claim on your behalf.

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