Postage & Packing
Here at Fabric World we pride ourselves on providing the quickest and most efficient service on the internet. We will always aim to send out your items within 24-48 hours of placing your order. Due to the large amount of orders we receive on a daily basis an item that you have ordered online may be out of stock, in this instance we will contact you immediately and will aim to keep you fully updated on the progress of your order until it is shipped.
Shipping & Delivery
Within the UK:
Within the UK: Free Shipping on orders over £30.00
For orders below £30.00 P&P:
Royal Mail 1st Class - £2.99
Royal Mail 1st Class Signed For - £4.49
Royal Mail 2nd Class - £1.99
Next Day Delivery - £7.95 orders must be placed before 1pm in order to guarantee Next Day Delivery. Orders received after the advertised cut off time will becollected by Royal Mail the next working day. Please note; orders placed after 1pm on Friday will be collected by Royal Mail the following Monday except Bank Holidays. If you require a more urgent delivery please contact our sales team on 0151 336 3939 prior to placing your order.
**Please note, Next Day Delivery is a two day service in certain areas including Channel Islands and Highlands. We cannot guarantee Next Day Delivery on a Saturday due to Royal Mail Terms of Service. If you require guaranteed delivery on Saturday this will incur an extra charge and we ask that you contact us prior to placing your order.
Worldwide: We are able to ship to countries outside of the EU however, due to size and weight restrictions put in place by Royal Mail and other courier companies, we reserve the right to send your items in multiple parcels. If we are unable to send your parcel by the chosen method we will contact you to discuss alternative delivery options, please note that in this instance you may incur additional postage charges. We reserve the right to cancel your order if we are unable to deliver within size and weight restrictions, a full refund will be given.
For delivery destinations outside of the EU please email us via email@example.com for a postage estimate prior to placing your order.
We are unable to post certain items overseas, including but not limited to, aerosols and liquids. Please contact us for clarification prior to placing your order.
Please note: If your order is of an urgent nature, we recommend that you choose Next Day Delivery on checkout. Unless specified and paid for, all other orders will be dispatched using the Royal Mail First Class service. For First Class parcels we are unable to track your parcel or offer a specific time and date of delivery.
Any order placed prior to 1pm (Monday-Friday) will usually be dispatched within 24-48 hours, if this is not possible we will contact you to advise and will keep you updated on the progress of your order until it is dispatched.
We will always aim to adhere to the following delivery timescales:
UK Delivery: we aim to deliver your order within 7 days
European Delivery: we aim to deliver your order within 14 days
Worldwide Delivery: we aim to deliver your order within 21 days
Please note that delivery times are estimates only. We cannot guarantee that your goods will arrive in the timescales stated above and cannot be held responsible for late deliveries (including Next Day service). In the event that your parcel is delivered late our standard terms and conditions will apply with regards to refunds and returns. We are not responsible for raising a claim for compensation with Royal Mail, however we are happy to provide you with confirmation of dispatch from our office to assist you if you wish to pursue this course of action yourself.
Please note: For goods sent on next day delivery we use Royal Mail Special Delivery or TNT, please be aware that your postman will require a signature on delivery of your package. If you are not in at the time of delivery, your postman will leave a delivery card notifying you of the attempted delivery. You will be able to collect your package from your local sorting office or arrange an alternative delivery with Royal Mail or TNT directly. If after 5 days you have not claimed your goods they will be returned to us. In order to have your goods redelivered you will be required to make further payment for your postage in accordance with the above tariffs. Unfortunately, we cannot be held responsible if you are not in for delivery or fail to rearrange a delivery date with Royal Mail/TNT and will be unable to refund any of our postage costs.
Method of delivery
All our items are sent using Royal Mail or TNT or another carrier chosen by us. We reserve the right to use an alternative carrier where necessary.
Damaged/Defective Goods Replacements
Our dedicated packing team will always take care to pack your items to withstand the rigors of heavy travel, however it is always possible that damage will occur en route. We request that you inspect your items immediately upon receipt, in the event that your parcel arrives with you in a less than pristine condition, please contact us immediately so we can refer the matter to our carriers. Please ensure to report any damaged/defective or missing products to us within 14 days to enable us to arrange a replacement item for you. In accordance with our terms and conditions, if the purchaser does not report and damaged/defective or missing items to us within 14 days they will be deemed to have been accepted by you and we will be unable to refund or replace the items.
Any bespoke items, including fabrics that have been cut, washed or processed by the purchaser will be deemed to have been accepted and will not be refunded or exchanged under any circumstances.